Refund policy
What You Need to Know
At Harwood's Garden Supplies, we want you to be completely happy with your purchase. If you're not, we'll make it right:
- 30-Day Returns: You have 30 days from the date of purchase to return any item
- Simple Process: Just email us and we'll sort it out for you
- Full Refunds: Once we receive and inspect your return, we'll process a full refund to your original payment method
- Damaged or Faulty Items? Contact us straight away with a photo of the damage and we'll arrange a replacement or refund, no questions asked
- Processing Time: Please allow up to 7 business days from when we receive your return for the refund to be processed (usually the same day)
The Details
1. Return Conditions
To be eligible for a return, items must be:
- Returned within 30 days of the purchase date
- In new and unused condition
- In their original packaging with all tags and labels attached
2. How to Return an Item
Email us at caitlin@harwoodsgardensupplies.com.au and let us know what you'd like to return. We'll confirm the return and you can send the item back to:
Harwood's Garden Supplies
PO Box 208
Medowie, NSW 2318
Please note that return shipping is the responsibility of the customer. All returns must be sent via a tracked shipping method so you have proof of postage.
3. Refund Processing
Once we receive your return and confirm the item is in its original condition, we'll process your refund. You'll receive an email confirmation when this is done. Please allow up to 7 business days from receipt of the item for your refund to appear (usually the same day).
4. Damaged or Faulty Items
If your item arrived damaged or is faulty, please contact us as soon as possible at caitlin@harwoodsgardensupplies.com.au with a photo of the damage. We'll arrange a replacement at no cost to you.
5. Questions?
For anything else related to returns or refunds, email us at caitlin@harwoodsgardensupplies.com.au and we'll get back to you as soon as we can.